Our Vision
On November 30th, 2022, ChatGPT launched and changed everything. Since then, AI tools keep coming, but not many companies show how they really work inside their organizations.
With AI Transformation, we want to change it. We're opening our doors at Tidio to show you exactly how a team of 140+ people uses AI daily. Real numbers. Real results. No sugar-coating.
We're heading toward a world where AI handles 80% of routine work, freeing humans to do what they do best with the remaining 20%.
This is our journey in real-time. No armchair theories, just practical steps any business can follow. Join us as we build this new way of working—together.
Marcin Stoll
VP of Product at Tidio.com
Recent updates
Jun 11, 2025
AI In Customer Service—the Future
We showed you what it was like when we implemented our AI customer service agent and how the customer support team changed. Now it's time to speculate about what the future may bring.
Jun 11, 2025
AI in Customer Service—the “Before”
Our journey to AI-first support began back in June 2023, and this is the first in a three-part series where we'll share our transformation story. As one of the very first teams to test Tidio's own AI agent, Lyro, live on our homepage, we were eager and maybe a little nervous, but definitely excited to see what it could do! 🚀
Jun 2, 2025
AI in Customer Service—the “After”
The concern among customer support agents is that AI will automate away all the tier 1 frontline support roles. And to be fair, that’s happening. AI is a natural fit for repetitive queries and FAQ-level conversations. It’s fast, always available, and increasingly accurate. But here’s what we’re actually seeing: AI removes the repetition, not the people.
Interested in results?
Explore our detailed progress metrics and learn from our experiences.
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