Olgierd Potrykus

Posts

• AI in Customer Service—the “After”

  The concern among customer support agents is that AI will automate away all the tier 1 frontline support roles. And to be fair, that’s happening. AI is a natural fit for repetitive queries and FAQ-level conversations. It’s fast, always available, and increasingly accurate. But here’s what we’re actually seeing: AI removes the repetition, not the people.

• AI in Customer Service—the “Before”

  Our journey to AI-first support began back in June 2023, and this is the first in a three-part series where we'll share our transformation story. As one of the very first teams to test Tidio's own AI agent, Lyro, live on our homepage, we were eager and maybe a little nervous, but definitely excited to see what it could do! 🚀

• AI In Customer Service—the Future

  We showed you what it was like when we implemented our AI customer service agent and how the customer support team changed. Now it's time to speculate about what the future may bring.